The role:

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As an Executive Secretary (EXS) running one of our client teams, you will be responsible for the day-to-day running of your affairs and line management of an EXS. You will be skilled at understanding and managing client needs and expectations, as well as providing strategic leadership for your team. As a key strategic point of contact for senior clients, you will be a solution-oriented manager who thrives on developing strong relationships with clients and agency teams. The EXS is expected to have a point of view on business strategy, actively participate in reviews of project deliverables in the pursuit of great creative work, and drive growth within your accounts.

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Core day-today responsibilities will include:

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• Work with the Executive Producers (EXEP), responsible for supporting overall account management, growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.

• Responsible for maintaining client relationships for key accounts and managing associated projects from client brief to campaign delivery and project review.

• Expand contacts with key client executives and maintain strong relationships, introducing new opportunities accordingly while providing meaningful contribution to new business.

• Work in conjunction with Production and Finance to contribute to the profitability of projects by negotiating statements of work, ensuring work is delivered on budget, and invoicing clients according to the proper terms in a timely and accurate manner.

• Consistently identify needs that the client may not recognise and ensure that ideas are linked to strategic objectives and business goals to add value to a client’s business.

• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback efficiently and professionally.

• Participate in strategic development of new business through identification, pursuit and conversion of new opportunities.

• Participate in project reviews and develop case studies for the work.

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Necessary skills and experience:

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• Experience in interactive project or account management.

• Proven ability to manage long term, +£1 million pound accounts with multiple projects and teams.

• Ability to understand the client’s business, regardless of the sector and be able to discuss intelligently with the client.

• Deep understanding and awareness of aligning consumer research and business goals.

• Strong presentation, verbal and written skills as well as proven ability to conceive, prepare, write and give key presentations to clients and teams.

• Experience managing direct reports and growing a team.

• Demonstrated ability to motivate, support and understand different project teams while anticipating, defusing and resolving any conflict effectively.

• Self-motivated with excellent problem-solving skills and negotiation skills is imperative.

• The ability to successfully manage multiple suppliers, partners, and clients to ensure the best outcome for the project.

• Commercially-minded with an understanding of resource utilisation, recovery, and their relationship to overall client profitability.

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Your goals for year one:

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• Be considered a valued partner by your investing partners, maintaining a client satisfaction score of 8 (out of 10) or above.

• Deliver 30% growth in revenue for your owned accounts.

• Convert a project-based client to a retained account valued at +$2M.

• Deliver projects on-time 95% of the time and to within 90% of the agreed budget.

• Build strong relationships internally, earning 80% positive peer feedback during reviews.

 

Above all, you'll embody our core values. More specifically to the role, you will have an exceptional understanding of the digital arena and how new and emerging developments can be applied to your our work, and the ability to build and maintain strong client relationships.

 

You will have a hunger to deliver exceptional work for your clients and to be part of an amazing team. You will have a willingness to learn things outside your wheelhouse and pick up skills quickly.

 

You will live and breathe digital and creative. You will be energetic, fun to work with, and always positive.

 

The perks of working at NarrowAlley include:

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• To be part of something special — this is an exciting growing agency with no board of directors, or shareholders to report to.

• The ability to stamp your mark on an organization – and not just be a cog in the machine.

• Free snacks and your choice of TWO coffee machines (yes, two, we know!)

• Monthly breakfasts with the whole team

• Seasonal company parties 

• Annual personal development plan and training budget for your own growth

• Opportunity to pitch your own projects to the our NarrowAlley Headquarters in Los Angeles for dedicated time and resources to work on projects outside your immediate scope.

• The love of six rotating office dogs.

• A ‘yes work’s important, but let’s not get too serious’ vibe

• A distinct lack of bureaucracy or politics

• Ownership over your own projects whilst enjoying an inclusive environment.

• The future opportunity to possibly work in our other offices (Buenos Aires and very soon The World)

• Beer. Wine. Gin. Whiskey. Chocolate. (Working with our clients has added perks).

 

If you feel this is the role for you, please get in touch via  jobs@narrowalley.com with Executive Secretary as the subject line. 
NO Agencies please – we already work with loads.
*We receive so many wonderful applications that we can’t respond to everyone so thank you in advance for your application.